We do not offer refunds on our products, but would be glad to offer you an
exchange or store credit within the ﬁrst 7 days of receipt of your order if you receive a product that you believe is defective. Within the ﬁrst 7 days of receipt, please email and one of our customer service representatives will assist with the issue. Please note there is a 10 % restocking fee for all exchanges and store credits.
Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting or washing etc.).
You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Products that have been un-tied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisﬁed with the product. We recommend purchasing insurance and delivery conﬁrmation to ensure that we safely receive your order.